Privacy

Privacy Policy

Last updated 12 October 2026

Your routers, decks, cameras, labels and presets stay on your network and your devices. We never see them.
To issue and check a license we keep your name, email address and the devices the key is activated on.
Payments go through Stripe. We never see your card details.
We don't sell your information, and there is no advertising.

This policy covers the RTR Control app and the rtrcontrol.com website, both run by dp Digital Media LLC (“we”, “us”). If anything here is unclear, email info@praptiyogi.app.

Your equipment and show data

RTR Control talks directly to the devices you add, at the network addresses you type in. Device addresses, router and port names, labels, presets and salvos are stored on your Mac or iPad and are never sent to us. The optional “Nearby Macs” sync, off unless you turn it on, works only on your local network.

Starting a trial

When you ask for a trial key, the app sends the name and email address you enter to our server. We use them to create your license and email you the key. If you ask again with the same address, we re-send the key you already have rather than making a new one. To stop abuse, the server briefly counts requests per network address and per email address.

Checking your license

To activate a key and check that it is still valid, the app sends our licensing service:

your license key;
an identifier for the device: on a Mac, its hardware identifier; on an iPad or iPhone, the identifier Apple provides to the app;
the device's name (for example “Studio Mac Pro”) and whether it is a Mac, iPad or iPhone.

This is how a license is limited to two devices, and how you can see and release a device in Settings › License. The app checks when it starts and when it comes to the front, and keeps working offline for up to 30 days between checks. Your key and license details are also saved in a file on your device.

Buying a license

Checkout is handled by Stripe. You give your payment details to Stripe, not to us. Stripe tells us your name and email address, the amount paid, and its own customer and subscription references. We store those with your license so that paying unlocks the right key, renewals extend it, and we can help you if something goes wrong. Stripe emails your receipts and runs the page where you manage or cancel your subscription.

Usage statistics in the app

The app can send usage statistics so we can see which features are used. A note under the device list says so the first time, and nothing is sent until you answer it (OK or Turn Off) or have looked at Settings › Privacy; switch it off there and nothing is sent at all. You can turn it off at any time with Share usage stats in Settings › Privacy. When it is on, it sends:

the app version, whether it is running on a Mac, iPad or iPhone, the system version, the system language and the screen size;
when the app is opened and whether it is licensed, and every ten minutes how long it has been open and how many routes and salvos were taken;
the kind of device connected (for example “Blackmagic Videohub” or “HyperDeck”), but not which one;
which screens of the app are opened, such as Settings, Add Device or the panel for a kind of device, named by kind and never by what you called it;
when a bug report or feedback is opened and sent: its kind, where it was started from, how many screenshots it had and whether diagnostics were included — never what it said.

It never sends router or port names, labels, network addresses, anything you type, your license key, your name or your email. These statistics go to two analytics services. Umami receives them with no identifier at all. PostHog receives them with a random ID that the app makes on your device, so that we can count how many installs use the app and whether they come back. That ID isn't linked to your license, name, email or hardware, and switching usage statistics off deletes it from your device. Like any service on the internet, each one sees the network address the statistics come from; neither keeps it with the statistics, and it is used only to estimate a rough location such as the country.

Bug reports, feedback and crash reports

You can send us a bug report, a suggestion or other feedback from Help in the menu bar, from Settings › Help & Feedback, or from Report This Issue beside an error. Nothing is sent until you press Send, and you see everything that goes first. A report contains:

what you write, and the kind of report and how serious you say it is. If something you typed looks like a license key, password or access key, the app takes it out before sending;
the app version and the system version, always;
screenshots or files only if you add them. A screenshot is of RTR Control's own window only, never other apps or your screen, and you can mark it up, blur or black out parts of it, or remove it. Pictures are stored without their location or camera details. Text files you attach, such as a log, are cleaned the same way as diagnostics (below), and so are the names of the files;
if you leave Include diagnostics on: your device model, language, time zone, how long the app has been open, memory and processor figures, each device in the app by type and state (numbered, never by its name or address), recent errors, the recent app log and Activity Log failures, and a random diagnostics ID made on your device so that one install's reports can be counted once. Before anything is shown to you or sent, the app replaces device names and network addresses with numbers and removes license keys, passwords, your name, your device's name, email addresses, file and folder paths and clip names. You can read every section, untick any of them, or turn diagnostics off;
your email address, only if you ask for a reply.

A report written without a connection is saved on your device and sent when one returns; it is deleted from your device as soon as we receive it, or after two weeks unsent.

Crash reports are a separate choice in Settings › Help & Feedback: Ask each time (the default), Send automatically or Don't send. After the app quits unexpectedly it offers to send a report, which you can read first. A crash report says where in the app's code it stopped, the app and system version, the device model and the diagnostics ID, and for an unexplained quit the last lines of the app log with names and addresses removed. With Send automatically, the app also sends errors that mean the app itself went wrong (such as a settings file it could not read), counted, never what you were working on. Crash reports stay on your device for 30 days whatever you choose.

Reports are stored on our own server at rtrcontrol.com and read only by us. To limit how often reports can be sent, our server keeps a one-way, keyed fingerprint of the network address a report came from for about a day; the address itself is not stored, and nothing about it is kept with the report. When a report arrives we receive an email, sent through Resend, with its number, kind, app version and the summary line you wrote — never your screenshots, files, diagnostics or email address.

Software updates

The app checks rtrcontrol.com for updates when it starts, every hour and when it comes to the front. Each check sends only the app's name and version. No information about your computer is included.

The website

rtrcontrol.com uses Umami to count visits: the pages viewed, the referring site, browser, operating system, device type and country. Umami doesn't use cookies, and we can't identify you from it. The download page also counts clicks on its download buttons. The site has no forms. Emails you send us, such as joining the Windows waiting list, reach our inbox like any other email. Our web host keeps standard server logs, which include IP addresses.

Email

We send license keys and account messages through Resend, an email delivery service. Our emails tell us whether they were opened and which links were clicked: each one carries a tiny invisible image, and each link passes briefly through links.rtrcontrol.com on its way to the page. We use this only to see which emails reach people and which links are useful. Blocking images in your email app stops the open count. If you are on our mailing list for product news, every one of those emails has an unsubscribe link, and unsubscribing stops them. Replies to any of our emails reach a real person.

Who handles your information

Keygen: stores licenses and the devices they are activated on.
Stripe: payments, receipts and subscription management.
Resend: sends our emails and counts their opens and clicks.
Umami: website and app usage statistics.
PostHog: app usage statistics, stored in the United States.
Hostinger: hosts rtrcontrol.com, our licensing server and the bug reports you send.

Each of them handles your information only to provide its service to us. We don't sell or rent personal information, and we don't share it for advertising.

How long we keep it

We keep license and purchase records for as long as your license exists and afterwards for as long as we need them for accounting and tax. Usage statistics are never linked to you.

Bug reports: the screenshots, files and diagnostics of a report are deleted 90 days after we close it, and after a year at most; the report itself after two years. Crash reports are kept 180 days; after that only counts remain. You can ask us to delete a report sooner — tell us its number (it starts “RPT-”).

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@praptiyogi.app. Deleting your information also deletes your license, and we may need to keep payment records the law requires. You can release a device from Settings › License at any time.

Children

RTR Control is a professional tool and isn't meant for children. We don't knowingly collect information from anyone under 13.

Changes to this policy

If we change what we collect, we'll update this page and the date at the top before the change takes effect.